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SHIPPING & RETURNS

Shipping Policy

At Gwalher, we strive to ensure prompt and reliable delivery of your orders. Please review our shipping policy guidelines below:
  1. Delivery Timeframe: We offer two shipping options:
  
a) Express Delivery: Your order will be delivered within 7 days from the date of purchase. b) Normal Delivery: Your order will be delivered within 15 days from the date of purchase.

Please note that these timeframes are approximate and may vary depending on factors such as location, customs clearance, and unforeseen circumstances. Rest assured, we will make every effort to deliver your order within the specified timeframe.
  1. Tracking Your Order: Once your order is shipped, we will provide you with a tracking number via email or SMS. You can use this tracking number to monitor the progress of your shipment and obtain real-time updates on its whereabouts.
  2. Shipping Charges: Shipping charges may apply based on the weight, size, and destination of your order. The shipping cost will be calculated and displayed at the checkout before you complete your purchase. We strive to offer competitive and transparent shipping rates.
  3. Delivery Address: Please ensure that you provide us with the correct and complete delivery address. We will not be responsible for delays or non-delivery caused by incorrect or incomplete address information provided by the customer.
  4. International Shipping: We offer international shipping to select destinations. However, please be aware that customs duties, taxes, or other fees may be applicable based on the destination country's regulations. Any such charges will be the responsibility of the customer.
  5. Delivery Issues: If you encounter any issues with the delivery of your order, such as delays or non-delivery within the specified timeframe, please contact our customer support team at info@gwalher.com. We will investigate the matter promptly and provide you with the necessary assistance to resolve any delivery-related concerns.

We strive to ensure a smooth and efficient shipping process for all our customers. If you have any further questions or need assistance regarding shipping, please don't hesitate to reach out to our customer support team.
Thank you for choosing Gwalher

Return & Exchange Policy

Refund Policy for Gwalher Industry:

At Gwalher, we are committed to providing you with the finest quality spices. However, if you happen to receive a defective or damaged product, we offer a straightforward returns and replacement process. Please review the following guidelines to ensure a smooth resolution:

Defective Spices:
If you receive spices that are defective , please raise a returns and replacement query within 30 days of your purchase by sending an email to customercare@gwalher.com. Kindly attach a clear image of the product received/ Video. so that we can assess its condition accurately.

Damaged Packaging:
In the event that the packaging of your spices is damaged during transit, please notify us within a days of receiving your order by sending an email to customercare@gwalher.com. It would be helpful if you could include an image/Video of the damaged packaging for our evaluation. the return will generate after evaluation with 15 working days.

Conditions for Returns and Replacements:
To be eligible for a refund or replacement, please ensure that the product is unused and in its original condition. We kindly request you to provide images/Video of the damaged packaging within 24 hours of delivery and inform the courier about the damages while acknowledging the delivery.

Return Process:
If the product is deemed "defective" or the packaging is considered "damaged," we will arrange for a reverse pick-up at your location. Once we receive the item at our facility, we will verify its condition and initiate the refund or replacement process accordingly.

We value your satisfaction and will make every effort to address any concerns you may have with our product. If you have any further questions or require assistance, please do not hesitate to contact our customer support team at customercare@gwalher.com & Info@gwalher.com
 
           Thank you for choosing Gwalher for your culinary needs

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